Clinic Policies

Our office is located at

1862 Independence Square

Suite A Atlanta, GA 30338

You can call or text us at  

(470)375-5095

Office hours are

Monday - Friday 10am to 4pm.

1. You have the right to receive information about our services and qualifications, clinical guidelines, and patients' rights and responsibilities.

2. You have the right to be treated with respect and recognition of your dignity and need for privacy.

3. You have the right to participate fully  in decision-making regarding your treatment planning.

4. You have the right to voice complaints or appeals about the care provided to you.

5. You have the responsibility to provide, to the extent possible, information that we need in order to care for you. This includes all medication, alcohol and drug use. 

6. You have the responsibility to follow the plans and instructions for care that you have agreed upon.

7. You have the responsibility to participate, to the degree possible, in understanding your behavioral health problem(s) and developing mutually agreed upon treatment goals. 

8. Mutual respect is fundamental to treatment. Aggressive or threatening behavior either physical, written or verbal will not be tolerated and will be grounds for terminating your treatment at our clinic.  If you feel mistreated by staff or a provider, please let the Clinic Manager know so they can address your concerns.   

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 All refills must be initiated by you via email at info@rjips.com or by the REFILL REQUEST at the bottom of this page. No other method is authorized. 

A minimum of five working days is typically required for the prescription refill to be approved. Prescription refills cannot be ordered or approved  after business hours because your chart may not be available. 

NOTE:

Some medications will require lab work, additional physical exams, and drug screening prior to and during treatment. 

Stimulant prescriptions such as ADHD medications are not refilled outside of an appointment.

In order to better serve you, all requested paperwork must be filled out during a scheduled in person appointment (does not apply to medical record requests). It is important that you be there for your input on some of the questions, and to be aware  of the treatment plan and contents of this paperwork. If you need a letter for any other reason, we require a seven-day advance notice. Documentation is for well established patients only. Your provider will not complete documentation during an initial assessment. Please request documentation or medical records below and then schedule an appointment to complete your request for documentation. Requests take at least 5 business days to complete and 30 days for record requests. Please plan accordingly.

For any billing issues requiring our attention please email us at info@rjips.com and we will respond to messages sent here no later than the end of the next business day. 

It is very important to come to your appointment and be on time. We strive to keep the sessions as close to the appointment time as possible. If a patient is running late, they must contact the office staff by phone as soon as possible to discuss if they will be able to be worked into the schedule that day, of if they will need to reschedule on a later date. A patient arriving late may be considered a "No Show". If an appointment is  missed or canceled with less than 1 business day prior notice, you may be billed a $100 No Show Fee. 

We do not have coverage for emergencies after hours nor on weekends. Please do not use our outpatient practice for emergencies. In the event of an emergency, please call 911 and follow the directions of the on staff medical providers. 

THE PATIENT PORTAL IS NOT FOR EMERGENCIES.